Privacy policy

Last updated: January 11, 2026

This Privacy Policy describes how Solid Wood Products (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solidwoodproducts.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, security questions, and other information used for account security purposes
  • Shopping information including the items you view, add to your cart, save to your account, reviews, referrals, gift cards, or purchases
  • Customer support information you choose to include in communications with us

Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use the Site, device and browser information, IP address, and related interaction data.

Information We Obtain from Third Parties

  • Service providers that support our Site and Services, such as Shopify
  • Payment processors who collect payment information to process transactions
  • Advertising and analytics partners that collect data via cookies and tracking technologies

How We Use Your Personal Information

Providing Products and Services. To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, and provide customer support.

Marketing and Advertising. To send marketing communications and display relevant advertising.

Security and Fraud Prevention. To detect, investigate, and prevent fraudulent or malicious activity.

Service Improvement. To improve our Services and maintain our business relationship with you.

Cookies

We use cookies to power and improve our Site and Services. For details related to Shopify cookies, see https://www.shopify.com/legal/cookies.

You may adjust cookie settings in your browser. Disabling cookies may affect functionality.

We recognize Global Privacy Control (GPC) signals and treat them as valid opt-out requests where applicable.

How We Disclose Personal Information

We may disclose personal information to:

  • Service providers and vendors
  • Business and marketing partners
  • Affiliates within our corporate group
  • Authorities when legally required

We do not use or disclose sensitive personal information without consent.

User Generated Content

Any reviews or content you submit publicly will be accessible by others. We are not responsible for information you choose to make public.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked from our Site.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

No security system is perfect. We retain personal information only as long as necessary for legal, operational, or contractual reasons.

Your Rights

Depending on your location, you may have rights including access, correction, deletion, portability, opt-out of sale or sharing, restriction of processing, and withdrawal of consent.

You may exercise your rights by contacting us using the details below.

Complaints

If you have concerns about how we handle personal information, please contact us.

International Users

Your information may be processed outside your country. We rely on appropriate safeguards where required.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us by email at:

Email: connect@solidwoodproducts.ca

Mailing Address:
Solid Wood Products
424 Rennie Street
Hamilton, ON L8H 3P5
Canada